To ensure account security, all staff requesting an MFA reset must follow the verification process below.
Steps to Request an MFA Reset:
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Call from a Bethel District Phone Number
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If calling from a district extension, the support team will proceed with verification.
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If calling from a personal or non-district number, you must either:
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Call back from a district phone.
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Visit Technology Services at the Bethel Support Annex (BSA) in person with your ID.
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Verify Your Identity
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You will be asked at least four security questions to confirm your identity
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Questions will involve personal information and employee system data
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Outcome of Verification
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Successful Verification: Your MFA will be reset, and you’ll receive a new setup prompt. Follow the instructions to reconfigure MFA.
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Unsuccessful Verification: If your identity cannot be confirmed, you must visit Technology Services at the Bethel Support Annex (BSA) in person with your ID to complete the reset.
Security Reminder: MFA resets pose a security risk. This process ensures that access is granted only to the rightful account owner. If you have any questions, please contact IT support.
Thank you for helping us keep our systems secure!