Mac Support Resources

 
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Mac Skills Series.  These sessions provide useful tips from the pros and help you navigate your workflows with efficiency and confidence. Whether you’re a new Mac user, experienced, or supporting Mac, these sessions will show you why Mac means Business.  Click here to register for the events.

 

Apple Training.  Whether you're getting started in a help desk role or managing devices for an organization, the IT track prepares you with tutorials and exercises that cover the core concepts required for these roles.  Click here for more information.

 

Resources

 

Guides

Apple Platform Security

Apple Platform Deployment

Apple Business Manager User Guide

Keychain Access User Guide

Console User Guide

Terminal User Guide

 

Hardware

Mac computers with Apple Silicon

Identify your Mac model

Apple product specs

Compare Mac models

 

macOS

What’s new for enterprise in macOS Sonoma

Find out which macOS your Mac is using

Free up storage space on your Mac

If you need to install Rosetta on your Mac

About Activation Lock on your Mac

 

Troubleshooting

Ways to start up your Mac

How to use safe mode on your Mac

What to do if your Mac does not start up all the way

About macOS Recovery

Revive or restore a Mac with Apple Silicon

How to use Apple Diagnostics on your Mac

Use Apple products on enterprise networks

 

Security

Intro into FileVault

Safely open apps on your Mac

Startup security in macOS

Apple security releases

 

Apple Business Manager

Intro to Apple Business Manager

Managed Apple IDs for Apple devices

 

Accessibility

Accessibility in Apple products overview

Accessibility Support Line

 

AppleSeed for IT

AppleSeed for IT Sign-in

AppleSeed for IT Program Planning Guide

 

Training

Apple Training & certification courses

Mac Tech Skills Series

Mac Skills Series

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